Shipping & Delivery Policy

KiwiRoofTech – New Zealand

Last updated: 11 October 2026

At KiwiRoofTech, we aim to provide reliable and efficient delivery of our roofing products throughout New Zealand and Australia.

All orders are processed and dispatched from Rotorua, New Zealand.

1. Shipping Locations

KiwiRoofTech currently offers shipping to:

• New Zealand, including rural addresses where courier services are available.

• Australia, subject to courier availability, parcel size restrictions and applicable import requirements.

For delivery outside New Zealand and Australia, please contact us before placing an order.

2. Shipping Costs

Shipping charges are calculated or displayed during checkout based on the destination, order weight, package dimensions and available shipping services.

Our KiwiKricket range includes five standard sizes: 400 mm, 600 mm, 800 mm, 1000 mm and 1200 mm.

Shipping charges may vary depending on the product size, quantity ordered and delivery destination.

All shipping charges will be displayed before customers complete their purchase, unless a separate freight quotation is required.

3. Order Processing and Manufacturing

Some KiwiKricket PVC and Aluminium products are manufactured or prepared to order.

Processing times depend on stock availability, product size, material selection, manufacturing requirements and order quantity.

Where additional manufacturing time is required, we will provide an estimated dispatch timeframe.

Orders are generally processed during New Zealand business days, excluding public holidays.

4. New Zealand Deliveries

Orders within New Zealand are dispatched from Rotorua using suitable courier or freight services.

Delivery times depend on the destination, product dimensions, courier availability and other transport conditions.

Rural and remote deliveries may take longer.

Tracking information will be provided where available.

5. Australian Deliveries

KiwiRoofTech ships eligible products from Rotorua, New Zealand, to Australian addresses.

Australian orders are dispatched using an international courier or freight service appropriate for the parcel dimensions and destination.

Delivery times may vary depending on courier schedules, customs processing, destination and other transport conditions.

Larger products, particularly KiwiKricket 1000 and 1200 models, may require specialised freight arrangements.

Tracking details will be supplied where available.

6. Customs, Duties and Import Charges

International shipments may be subject to Australian customs requirements, import duties, taxes or other government charges.

Unless expressly stated otherwise at checkout, customers are responsible for any import duties, taxes or clearance fees that are not included in the purchase price or shipping charge.

Any applicable charges will depend on Australian import rules and the value and nature of the shipment.

KiwiRoofTech will provide reasonable shipment documentation required for international delivery.

7. Large and Bulk Orders

Orders containing multiple KiwiKricket products, oversized packages or commercial quantities may require a separate freight quotation.

If additional shipping arrangements are necessary, we will contact the customer before proceeding with any additional charges.

8. Shipping Restrictions

Certain products, including adhesives and sealants, may be subject to courier or international transport restrictions.

Products that cannot be shipped to a particular destination will not be dispatched using a prohibited service.

Where shipping restrictions affect an order, we will contact the customer to discuss an appropriate solution, including cancellation and refund where necessary.

9. Incorrect Delivery Information

Customers should ensure their shipping address and contact details are accurate before completing checkout.

If an address needs to be corrected, please contact KiwiRoofTech as soon as possible.

Additional redelivery costs caused by incorrect information supplied by the customer may apply, where lawful and agreed before redelivery.

10. Damaged, Missing or Delayed Orders

If an order arrives damaged, contains incorrect products or has not arrived within the expected timeframe, please contact KiwiRoofTech.

Please provide your order number, a description of the issue and photographs where available.

We will investigate delivery issues and provide appropriate assistance or remedies in accordance with applicable consumer law.

Delivery estimates are not guaranteed dates. KiwiRoofTech remains responsible for meeting its obligations under applicable consumer protection legislation, including delivery within an agreed or otherwise reasonable timeframe.

11. Consumer Rights

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable consumer protection laws.

Australian customers may also have rights under applicable Australian consumer legislation.

12. Contact Information

For shipping enquiries, delivery updates or bulk freight quotations, please contact us through our website.

KiwiRoofTech

Rotorua, New Zealand

Website: https://kiwirooftech.com